 Customer Service & Logistics Modules consist of:
- Inventory Management
- Advanced Order Entry
- Advanced Sales Order Processing
- Sales Analysis
- Purchase Requisition
- Purchase Management
- Service Management
- Transport Planning
- Telesales
- Advanced Customer Scheduling
- Vendor Scheduling
- Job Management
:: Inventory Management
System21 Inventory Management is a key module within the System21 Customer Service & Logistics solution. It provides exceptional stock planning facilities in its own right and can also be used in conjunction with Forecasting and Master Production Scheduling applications. System21 will help balance customer service levels against inventory investment.
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:: Advanced Order Entry
Reliable and timely information is the key to good customer service, and to making sure that a sales opportunity is converted into a firm sales order. You can use Advanced Order Entry to extend the normal supply sources beyond the Inventory stockrooms to, for example, specially created purchase orders, existing purchase orders, direct deliveries and, if you use Configurator, configuration to order requests.
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:: Advanced Sales Order Processing
Advanced Sales Order Processing lowers administrative costs for order handling, maintains a comprehensive database for improved customer service and provides better sales management information. All aspects of stock information are available on-line, including available stock, forward stock, specific batch analysis, batch costs, margin breakdowns, plus visibility of other customer batch and purchase order reservations. A similar broad range of customer information is available, including order history and aged debt.
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:: Sales Analysis
Geac's System21 Sales Analysis provides customised views of sales information to make comparisons and identify trends which are vital to strategic planning. One of the great strengths of Sales Analysis is the extend to which each individual user is able to tailor the system to their own requirements without the need for any programming.
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:: Purchase Requisition
System21 Purchase Requisitions enables the creation of stock, capital goods, non-stock and services requisitions for either external purchasing or internal transfer. It is fully integrated with Purchase Management, providing an exceptional supplier database to assist informed buying, tighter quality control and simpler purchasing administration.
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:: Purchase Management
System21 Purchase Management is a comprehensive management and operational system for the control of purchase orders, receipts and invoices in both manufacturing and logistics operations. It can operate in either stand alone mode or, for maximum benefit, with other System21 applications. Purchase Management provides an exceptional supplier database to assist informed buying, tighter quality control and simpler purchasing administration.
:: Transport Planning
System21 Transport Planning provides the planning and day-to-day management of transportation. Together with the appropriate System21 Customer Service and Logistics applications, it provides a comprehensive solution for organizations managing their own fleet, those using third-party carriers or a combination of both. All of the order entry methods available in System21 may feed Transport Planning automatically. Alternatively, orders may be entered directly into Transport Planning with their capacity requirements.
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:: Telesales
System21™ Telesales, part of the System21 Customer Service and Logistics applications, is designed to help organizations achieve a high level of customer service while simultaneously minimizing operating costs.
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:: Advanced Customer Scheduling
System21 Advanced Customer Scheduling is a dynamic application which fully addresses your special order processing requirements. It allows you to manage your environment much more effectively, providing full visibility of the essential information you need for reconciliations and fast, positive customer service. Because schedule handling varies so much between business sectors, flexibility in schedule creation and processing is a key aspect. As a result, this application can be user-defined with ease, to suit a wide variety of operational practices.
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:: Vendor Scheduling
System21 Vendor Scheduling actively enables the elimination or reduction of non-value-adding activities in the purchasing and associated business processes. With Vendor Scheduling it is possible to separate the buying process from the planning process. This means buyers have the freedom to find better sources of supply and to negotiate better prices and terms. For suppliers, earlier visibility of future customer requirements can be achieved.
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:: Job Management
System21™ Job Management allows a range of diverse companies to capture costs and generate income for specific jobs, projects or orders to bridge the gap between Project Management and Financial Accounting. In addition, by means of multiple, user-defined work breakdown structures, managers can create an environment where costs can be held in a repository to suit project requirements.
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